New Survey: Top Activities To Win New Clients
A survey by The BTI Consulting Group for Hellerman Baretz Communications LLC released today provides insight into how to distinguish yourself from other firms in landing new clients. According to the...
View ArticleDon’t Fuss About The ACC’s Value Index: Get With The Program
Paul Lippe of Legal OnRamp has an excellent piece in yesterday’s The AmLaw Daily which supports what I wrote about last week on the subject (I love it when really smart people confirm one of my...
View ArticleWhy Some Client Feedback Programs Don’t Work
The good news is that some firms are doing client feedback programs; the bad news is that they aren’t really getting the feedback they need. That is, the feedback questions are superficial, and don’t...
View ArticleClient Interviews: Why They Really Are Necessary
In this economy, client satisfaction surveys are more important than ever. In covering this topic many times, I have emphasized the value of improving relationships with current clients and referrals...
View ArticleTop 10 Marketing Tips: No. 3 – Seek Client Feedback Often
Due to my office and family moving back to my beloved North Carolina, my posts over the next couple of weeks will feature five of my Top Ten Marketing Tips, especially for those who may not have been...
View ArticleIs Seeking Client Feedback in Your 2011 Budget? It Should Be
The budget process for 2011 marketing efforts should be well underway in your firm; and clearly finding out how loyal your clients are is vital to your firm’s economic future, not only for the coming...
View ArticleHow Satisfied Are Your Clients? Ask Them
It continues to amaze many clients that more law firms do not seek their feedback on the legal services provided. Over the years I have met with dozens of law firm clients, and heard often that they...
View ArticlePartners: Start Your (Marketing) Engines
According to the “Firms in Transition Survey 2011” reported on Law360 on Tuesday “unproductive and underproductive partners” (read non-rainmakers) will be cut by 20% of the law firm responding to the...
View ArticleWho Gives a Darn If Clients Are Satisfied?
Apparently not too many firms according to an online “Leadership Matters” survey (a collaboration of TheRemsenGroup and Sterling Strategies) reported on the Managing Partner Forum this week. The survey...
View ArticleRecap: Client Feedback is Vital to Success
After seeing a couple of post in the last few days about client satisfaction, I got to wondering how many posts I have made on this blog over the past 10 years that touched on the subject. So I went to...
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